Fynn answers your customer messages
AI customer service for small businesses
Fynn answers the questions that come in every day on WhatsApp, email and website chat, from your own content, and passes the rest to you. This guide shows what that looks like in your industry, what it costs and what AI cannot do.
No credit card needed.
Your industry
Each page shows the questions of the industry, a sample conversation and what Fynn deliberately does not do. The trial starts with your industry already chosen.
- See the page
Restaurant & café
Restaurants, cafés, bars, catering
- See the page
Trades
Electricians, plumbers, painters, roofers and more
- See the page
Online store
Shopify, WooCommerce or your own store
- See the page
Real estate
Agents for sales and rentals
- See the page
Salon & beauty
Hair, beauty, nails, massage
- Start the trial
Something else
Agency, consultancy, club or service business? Start with the general setup.
What is AI customer service?
AI customer service means an AI assistant answers written customer questions on its own, from the business's own content, and passes everything else to a person. At Deskwoot this assistant is called Fynn. It reads your website, your documents and the questions and answers you write yourself, and it replies in the customer's language.
For a small business this is rarely about a call center. It is about the same questions again and again: opening hours, prices, appointments, shipping. Fynn answers them right away, also in the evening and at the weekend, and your team takes care of what really needs a person.
Examples from 5 industries
Restaurant & café
Shares opening hours and vegan dishes from your menu and passes on your reservation link.Trades
Takes job requests with address, description and preferred dates and hands them to you as a short list.Online store
Answers shipping and returns questions and shares order status with Shopify or WooCommerce.Real estate
Answers listing questions from your website and brochures and collects viewing requests for you.Salon & beauty
Answers prices and timings from your price list and shares your booking link.
What does AI customer service cost?
At Deskwoot, Fynn comes with every paid plan, from Startup at $3.20 per agent per month billed annually ($4 billed monthly). Each plan includes a number of AI conversations a month for the whole workspace; above that, each further one is paid from a prepaid AI balance. An AI conversation is a conversation that Fynn or Copilot works on in a calendar month. Answers in your help center search count too: a visitor's first answered question in a month counts as 1, every further one as 0.25.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually. Every new workspace tries everything free for 7 days, no credit card needed. The free Hacker plan has no Fynn after the trial.
| Plan | Per agent and month, billed annually | Billed monthly | AI conversations a month | Each further one |
|---|---|---|---|---|
| Startup | $3.20 | $4 | 50 | $0.07 |
| Business | $6.40 | $8 | 100 | $0.05 |
| Enterprise | $9.60 | $12 | 300 | $0.03 |
What AI can do and what it cannot
What Fynn does
- Answers questions from your website, documents and FAQ lists in the customer's language, voice messages on WhatsApp and Telegram included.
- Collects the details for appointments, quotes and reservations and passes them to your team.
- Shares an order's status once a store is connected (Shopify or WooCommerce).
- Hands a conversation to your team with a short note when it cannot help.
What Fynn does not do
- Take phone calls.
- Look at photos, or understand voice messages outside WhatsApp and Telegram.
- See a calendar or book appointments and tables.
- Promise prices, dates or availability your content does not give.
- Give medical, legal or financial advice.
How to get started
1. Sign up and pick your industry
7 days free, no credit card needed. Deskwoot suggests the questions of your industry.2. Fynn reads your website
Fynn reads your public pages. You add documents such as a menu or price list as PDF.3. Check and test the answers
You fill the gaps and ask Fynn the questions your customers ask.4. Connect your channels
Email, website chat, WhatsApp and the other channels, one at a time.
Questions about AI customer service
The short answers are here. For anything else, ask Fynn below.
What is AI customer service for small businesses?
An AI assistant that answers the written questions of your customers from your own content and passes everything else to you. At Deskwoot it is called Fynn and works on website chat, email, WhatsApp and 5 more channels. It suits businesses that get the same questions every day: opening hours, prices, appointments, shipping.
How much does AI customer service cost?
At Deskwoot, Fynn starts at $3.20 per agent per month, billed annually, on the Startup plan. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07. Every new workspace tries it free for 7 days, no credit card needed.
Does AI replace my customer service staff?
No. Fynn takes over the questions that come again and again and collects the details your team needs. Anything that needs a decision, such as a price, a date or a complaint, goes to a person with a short note. Fynn does not take calls either.
Do customers notice they are writing to an AI?
Yes. On WhatsApp, SMS, Telegram, LINE and X, Fynn's first reply opens with a line naming it as the AI assistant of your business, and so does its next reply after someone from your team answered in between. Under every email Fynn writes there is a sentence saying that the AI assistant wrote it, and, where your team takes over, how to reach a person. In the website chat Fynn's replies carry its own avatar, not a team member's. Asked whether they are writing to a person, Fynn says plainly that it is an AI assistant. Whoever asks for a person, in any language, is handed to your team.
Do I need technical knowledge?
No. Deskwoot walks you through the setup: Fynn reads your website, you check its answers and try it out, then you connect your channels. For the website chat you add a small code once, with guides for WordPress and Shopify, or you send it to the person who looks after your website.
Can I keep my email address?
Yes. You forward your current address to Deskwoot, which works on every plan, and customers keep writing to the address they know. From the Startup plan you can connect your mailbox directly and reply from your own address.
What happens when Fynn does not know an answer?
It says so honestly and hands the conversation to your team, with a short note on the issue, the customer's mood and a suggested next step. Outside your business hours it tells the customer that nobody is available right now and that they can leave a message.
Which channels does Fynn answer on?
On all 8 channels Deskwoot supports: website chat, email, WhatsApp, Telegram, LINE, SMS, X and the REST API. Instagram and Facebook Messenger are not among them at the moment.
