Fynn answers your customer messages
AI for tradesmen that takes job requests while you are on site
Fynn answers WhatsApp, email and website chat about your services, your area and your emergency line. It collects the address, job details and preferred dates and hands you a short summary. You confirm dates and prices, not Fynn.
Fynn writes, it does not take calls. You confirm dates and prices. No credit card needed.
Sound familiar?
- You are on a roof or under a sink, and the next request comes in on your phone.
- By the time you reply in the evening, the customer has already asked someone else.
- Requests come in on WhatsApp, by email and through the contact form, and the address is still missing.
- Do you come out to us? What does an hour cost? The same questions, every day.
The questions that come in every day
These are the questions Deskwoot suggests for your industry when you set it up. Fynn answers them from your website and your documents.
- What kind of jobs do you take on?
- Do you cover my area?
- Can you send me a quote?
- When could you come?
- A pipe just burst. Can you come right away?
- Roughly how much will it cost?
- What if something breaks again after the repair?
- How can I pay?
- Hi, our kitchen tap is dripping. Can you fix it?
- Yes, we do that. What's the address and when suits you? A photo of the tap helps the team too.
- 5 Sample Street, ideally Tuesday morning.
- Thanks! Noted: kitchen tap dripping, 5 Sample Street, Tuesday morning. The team will get back to you with a date.
How Fynn helps
Complete job requests
Services and area
Emergencies
Photos and replies on the go
When Fynn does not know
When someone asks for a person, when your content has no answer or when only your team can help, Fynn hands the conversation over. It leaves a short note for your team: the issue in one sentence, the customer's mood and a suggested next step. The app for iPhone and Android sends a push notification, and it is free on every plan.
What Fynn does not do
Fynn answers only from your own content. It does not make up what is not there, and it never promises what only you can promise.
No calls, no emergency line by AI
Fynn answers written messages. Calls and emergency calls stay with you.Does not see photos
Fynn cannot look at photos and does not judge damage. You see the photos in the conversation.Voice messages only on WhatsApp and Telegram
There Fynn reads voice messages as an automatic transcript and answers them. On other channels audio lands in the conversation for you.Promises no dates or prices
No date, no arrival time, no price for a job. That is your call.Writes no quotes
Fynn does not calculate and does not write quotes. It collects the details you need for one.No calendar
Fynn cannot see your calendar and does not plan appointments.
Your channels
Every message lands in one inbox, and Fynn answers on each channel you connect.
WhatsApp
Through the WhatsApp Business Platform, connected with Connect with Meta. The free WhatsApp Business app on your phone is not the same thing and does not work in a shared inbox. Meta bills its fees to you directly, with no markup from us. Fynn also answers voice messages there, from an automatic transcript.
Email
Forward your current address to Deskwoot, on any plan. Customers keep writing to the address they know. From the Startup plan you can connect your mailbox directly and reply from your own address.
Website chat
A small code on your website, with guides for WordPress and Shopify. No website? Your chat has its own link you can share, for example in your social media profile or your email signature.
Up and running in a few steps
Deskwoot walks you through the setup step by step, with the questions and channels of your industry.
1. Fynn reads your website
Fynn reads the public pages of your website and writes a short summary of your business. You check it and choose how Fynn sounds.2. Check the answers
You go through the typical questions of your industry and fill the gaps your website leaves open.3. Try Fynn out
You ask Fynn the questions your customers ask and see how it answers before anyone else does.4. Connect WhatsApp
You connect your WhatsApp Business number, so WhatsApp messages land in your inbox and Fynn can answer them.5. Connect your email
Customers keep writing to the address they know, and every email lands in your inbox.6. Chat on your website
You add a small code to your website once, or share your chat link if you have no website.7. Invite your team
You invite the people who answer customers with you. Each person sets up their own login.
What it costs
Try everything free for 7 days, no credit card needed. After that, Fynn comes with the Startup plan at $3.20 per agent per month, billed annually. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually.
The free Hacker plan stays open to you afterwards, without Fynn.
Data protection
The app and its database run in EU data centers (Netherlands). You sign the data processing agreement under Art. 28 GDPR right in the dashboard. For Fynn's answers, conversation content goes to our AI provider Anthropic, which does not use it to train its models. Voice messages from WhatsApp and Telegram are turned into text by AssemblyAI on its servers in the EU, which does not use them to train its models either. Some service providers process data outside the EEA, for example for sending email and push notifications; the DPA lists each one with its region.
Common questions
The short answers are here. For anything else, ask Fynn below.
What is the best AI for tradesmen?
The one that fits how your customers reach you. If they mostly write, on WhatsApp, by email or on your website, Fynn answers those messages from your own content and takes complete job requests. If most customers call, you need a phone assistant; Fynn does not take calls.
Can I keep using my WhatsApp number on my phone?
Not at the same time. Deskwoot connects your number through Meta's WhatsApp Business Platform. The free WhatsApp Business app on your phone is not the same thing and does not work in the shared inbox. On the go you answer with the Deskwoot app for iPhone and Android instead.
Does Fynn see my customers' photos?
No. Customers can send photos in the chat and on WhatsApp, and you see them in the conversation. Fynn cannot look at photos, does not describe them and does not judge damage.
Does Fynn quote prices or confirm dates?
Fynn never confirms a date or an arrival time. It names prices only when they are on your website or in your documents, such as an hourly rate or a travel fee. Everything else you say yourself, after Fynn has handed the request to you.
Will AI replace tradesmen?
No. Fynn does no work on site and does not replace your judgement on price and date. It takes the back and forth of requests off your hands: answering the same questions and collecting the details you need for a quote.
Can Fynn answer phone calls?
No. Fynn answers written messages on WhatsApp, email, website chat and the other Deskwoot channels. Calls and emergency calls stay with you.
How much does it cost?
Fynn starts at $3.20 per agent per month, billed annually, on the Startup plan. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance. You can try everything free for 7 days, no credit card needed.
Other industries
All industriesFurther reading
WhatsApp Business for customer support
Setup and good habits for answering customers on WhatsApp.
WhatsApp Business with several employees
What works when more than one person answers on WhatsApp, and what does not.
The complete guide to AI customer support
What an AI assistant can take over in customer service, and where people stay.
