Auto assignment modeRound Robin
AAnna
TTom
The right person gets it
Assign by hand, or let each new conversation go to the online teammate with the fewest open ones. From Business on, teams share out their own conversations.
SHARED INBOX
Every channel in one inbox,
for your whole team
Live chat, email, WhatsApp and 8 more channels land in one list. The right person picks each conversation up, your team talks it through in private notes, and the customer gets one clear answer.
Free for 7 days, for up to 30 people on your team. No credit card.
WhatsApp, email and the website chat land in one list
CHANNELS
Wherever your customers write,
it lands in the same list
Connect each channel once. Every message arrives as a conversation with the customer's name, history and channel, and your team answers it from the same place.
WhatsApp- Live chat
Telegram
Microsoft Teams
Discord
LINE
SMS
X- Phone
- REST API
- See all channels
Missing a channel? Tell us which one your customers use.
TEAMWORK
Work on it together,
answer it once
Everyone sees who has a conversation, who is typing and what the team already found out. Nobody answers the same customer twice.
Note by TomOnly your team sees this10:42 AM
@Anna 4 left in stock, the next batch ships Friday.
Notes and mentions
Private notes only your team sees. Type @ to mention a teammate, and the conversation shows up under their Mentions.
Anna is handling this conversation.
Take over from AnnaWrite a note
No double replies
When a teammate has a conversation, your reply waits and you see who has it. One click takes it over, and your draft is still there.
TTom is typing...
See who is typing
You see when a teammate is typing, so nobody writes the same answer at the same time. In the website chat you also see when the customer is typing.
SORT AND FIND
The right conversation,
in 2 clicks
Folders for how you work, labels that call the right person, and snooze for the ones that can wait.
InboxAll24Unassigned5Mine7Mentions2Fynn3ViewsWaiting on carrierWholesale this week
Snooze untilIn 1 hourIn 3 hoursTomorrow morningNext weekPick a date and timeHidden until a time you pick or until the customer writes, then it comes back.
ConversationPriorityUrgentLabelsbillingwholesaleTeamSupport
Folders for how you work
All, Unassigned, Mine, Mentions and the chats your AI bot is answering right now. With teams, each team gets its own Unassigned folder.
Labels, priority and views
Colored labels can tell a teammate or a team right away. Mark conversations urgent, high, medium or low, and save filters as views for yourself or your team.
Snooze and come back
Snooze a conversation for 1 hour, 3 hours, until tomorrow morning, next week or a date and time you pick. When the customer writes again, it is back in your list at once.
REPLY FASTER
Answer the usual questions
in seconds
Your best answers are a slash away, a macro does several steps in one click, and Copilot drafts the rest from what your business knows.
/ship
Canned responses/shippingWe ship within 1 to 2 working days, and you get the tracking link by email./shipping-euTo the EU we deliver in 3 to 5 working days.Run MacroWholesale requestOrder is lateRefund done
Translate conversation
Ist die Mühle wieder lieferbar?
Translation
Is the grinder back in stock?
Canned responses and macros
Type / in the reply field and pick a saved answer. A macro sets a label, moves the conversation to a team and changes its priority in one click.
Translation for 29 languages
Translate a whole conversation into your language in one click, and let Copilot translate your draft into the customer's. Translation comes with Business.
Copilot at your side
Copilot drafts a reply with its sources from your knowledge, the customer's orders and similar cases, summarizes long threads and improves your text. More about Copilot
THE CUSTOMER
Everything about the customer,
next to the chat
Contact details, earlier conversations and the orders from your shop sit beside the conversation. Refund or cancel a Shopify or WooCommerce order without leaving it.
- Orders from your shopShopify, WooCommerce, Shopware and Stripe. Refund or cancel Shopify and WooCommerce orders right there, and follow a shipped parcel with Track shipment. Shopware orders are read only.
- Every earlier conversationWhat the customer asked before, on any channel, one click away.
- Response timesSLA rules show when the next answer is due. SLA comes with Enterprise.
HB
SLA PolicyNext response due in 12mOrdersHannah Brookshannah.brooks@example.com · Bristol
#1061Paid£84.00
Fulfillment: FulfilledHand grinder 58 mm · Ethiopia Yirgacheffe 250 gDHL 00340434161234567890Track shipmentRefund
PLANS
What comes with which plan
The shared inbox is in every plan. These parts come with the plans below, and the 7 day trial has all of them.
| HackerFree | Startup$3.20 | Business$6.40 | Enterprise$9.60 | |
|---|---|---|---|---|
| People on your team | 1 | Unlimited | Unlimited | Unlimited |
| Conversations a month | 100 | 1,000 | Unlimited | Unlimited |
| Labels, canned responses and macros | ||||
| Saved views and business hours | ||||
| Teams | ||||
| Translation | ||||
| SLA and tickets |
Prices per person on your team a month, billed annually. See all plans and prices
QUESTIONS
FAQs
Which channels can I connect?
Live chat, email, WhatsApp, Telegram, LINE, SMS, X, Microsoft Teams, Discord, phone calls through 3CX and your own channels over the REST API. All of them land in the same list.
How does auto assignment pick a teammate?
Each new conversation goes to the online teammate with the fewest open conversations. Each person can have a limit for chats and one for emails, and each inbox a cap. Only when a limit is set and everyone has reached it do new conversations wait in a queue.
Can two people answer the same customer by mistake?
No. When a teammate has the conversation, your reply is stopped and you see who has it. You can take it over with one click, and your draft stays.
Can I use the inbox on my phone?
Yes. The Deskwoot app for iPhone and Android has the whole inbox with push notifications, assignment, labels, macros, Copilot and translation.
Does Fynn work in the same inbox?
Yes. Fynn answers in the same conversations, and the chats he is answering right now sit in the Fynn folder. When he hands one over, the reason is saved in the conversation and it goes through your normal assignment or into Unassigned. A Fynn workflow can send it to a specific team.
Can I bring my conversations from another tool?
Yes. You can import conversations and contacts from Zendesk, Intercom, Freshdesk, Crisp and Chatwoot.
One inbox for your team,
free for 7 days
Start free trialFree for 7 days, for up to 30 people on your team. No credit card.