Tickets and trackers
Hand the work behind a chat to a team as a ticket, and update every customer with the same problem at once through a tracker.
More about tickets and trackersEnterprise
Customer support
for large teams
Enterprise has everything in Business, plus tickets, SLA policies, audit logs, custom roles and the REST API. The app and its database run in the EU.
Free for 7 days, for up to 30 people on your team. No credit card.
What you get
More structure
for bigger teams
Everything in Business, plus the tools large teams need to split the work, keep their promises and connect their own systems.
SLA policies
Response and resolution targets per inbox and priority, with alerts on breach.
REST API
Tokens with limited scopes to build your own integrations.
Read the API referenceYour own Help Center domain
Serve it from a subdomain like help.yourbrand.com with free SSL, and add your own header and footer HTML.
No “Powered by Deskwoot”
Remove the Deskwoot credit from the widget and the Help Center.
Full history, no time limit
Every conversation, contact and attachment stays visible for as long as your account exists.
Control
Everyone sees what
their job needs
Decide who sees which conversations and settings, require two factor login for everyone, and look up who did what and when.
- Custom roles and permissionsBuild roles such as a team lead who sees reports but not billing.
- Required two factor loginAdmins can require it for everyone in the workspace.
- Audit logsSign ins, API token changes, plan changes and deletions, with user, time and IP address.
- Reports by roleAdmins see the whole account, agents see their own work.
Audit Logs
Sign in
Your team signs in
with the company account
Nobody needs one more password. People sign in to Deskwoot with the account they already use at work, and their access follows your company directory.
- Sign in with the company accountConnect Microsoft Entra ID, Okta, Google Workspace or any other provider that supports SAML 2.0.
- Make it the only way inAdmins can require SSO for your company's email domains. People with those addresses then sign in only through your company account.
- Accounts that follow your directoryWith SCIM from your identity provider, such as Okta or Microsoft Entra ID, someone who joins your directory gets an agent account on a free seat, and someone you remove there loses access at once.
What happens in Deskwoot
Someone joins in your directoryDeskwoot creates their accountAutomatic
Someone is removed from your directoryDeskwoot removes their accountAutomatic
Security and privacy
Your data in the EU,
the paperwork ready
What security reviews ask about, answered before you ask. The same facts as on our security page.
Hosted in the EU
Conversations, messages and contacts sit in a database in the EU. We back it up continuously and encrypted to Cloudflare R2 storage in the EU.
Encrypted in transit
Every connection is encrypted with TLS: the dashboard, the chat widget and the API with TLS 1.2 or newer, and our connection to the mail server for outgoing mail.
Credentials sealed with AES-256
Mail passwords, API keys and integration tokens you store with us are encrypted field by field with AES-256-GCM. Login passwords are kept only as bcrypt hashes.
DPA under GDPR Art. 28
Read it on our site, accept it in your workspace settings and receive the PDF by email.
Records and breach notice
Records of processing under Art. 30 on request. If a breach affects your data, you hear from us within 72 hours.
No AI training on your data
Conversation content sent to Anthropic is used to answer, not to train its models. Our DPA and Anthropic's confirm it in writing.
Price
$9.60 per person
a month
Billed yearly, which saves 20% compared to paying monthly. You pay only for the people on your team.
Per person$9.60 a month, billed yearly$12 billed monthly
AI300 AI conversations a month$0.03 each after that
TeamUnlimited people, inboxes and conversations
Free for 7 days, for up to 30 people on your team. No credit card.QUESTIONS
FAQs
How do we talk to sales?
Click Contact sales on this page. Our chat opens with a first line ready, you add your team size and what you need, and Fynn and our team answer you there.
Can we try Enterprise before we pay?
Yes. Every new workspace gets 7 days of Enterprise for free, for up to 30 people on your team, with no credit card.
Where is our data stored?
The app and its database run on servers in the Netherlands, in the EU, for every workspace. A few vendors outside the EEA, such as email delivery and SMS, receive only what they need for their task. Annex B of the DPA lists each one with its region.
Can we sign a Data Processing Agreement (DPA)?
Yes, without emailing anyone. Read the DPA on our website, accept it in your workspace settings, and the PDF arrives by email. Annex A lists our technical and organisational measures under GDPR Art. 32.
Can we pay once a year?
Yes. Paid yearly, Enterprise costs $9.60 per person a month, 20% less than the monthly price of $12.
We are a young company. Is there a way in for us?
Yes. Startups founded in the last 6 months can apply to our startup program and get Enterprise for 10 people for 6 months at no charge.
Can our team sign in with SSO?
Yes, on the Enterprise plan. Your team signs in with the company account through Microsoft Entra ID, Okta, Google Workspace or any SAML 2.0 provider, and admins can make it the only way in for your company's email domains. With SCIM, for example from Okta or Microsoft Entra ID, accounts are created and removed automatically from your directory. New people take a free seat, and Deskwoot never adds seats on its own.
Tell us about
your team
Free for 7 days, for up to 30 people on your team. No credit card.