COPILOT
Copilot sits in every conversation. It drafts replies from what your business knows and from the customer's orders, shows where each fact comes from, and your team decides what goes out.
Free for 7 days, for up to 30 people on your team. No credit card.
Sofia wants a person, and Maya opens Copilot next to the chat
QUICK ACTIONS
Copilot is a tab next to every conversation and a menu in the reply box. Pick what you need, and the result lands where you can check it before it goes anywhere.
Can I swap the ground coffee for whole beans?
CopilotSure! We send whole beans today at no cost 1.
A draft for the customer's last message, from your knowledge and the customer's orders, with every source numbered.
we can send new beans i think, tell me your adress
ImprovedWe can send you new beans. Which address should they go to?
Your own words, clearer and friendlier. You see the new version before it replaces anything.
Your new beans go out today.
For the customer, in GermanDeine neuen Bohnen gehen heute raus.
Write in your language and send in the customer's. Translation comes with Business.
A long thread becomes a few short points, and you can save them as a private note, so the next person knows where things stand.
ASK ANYTHING
Mark a sentence and ask, or type your own question. Copilot looks at the conversation, the customer's orders and payments, your knowledge and recent cases like this one.
Checked: conversation, 2 recent cases with similar words
1Order #1047
Shopify
Paid · October 12, 2026 · €189.00
2Conversation #1418
Conversation
The lid of my grinder arrived cracked. Tom: A new one is on its way…
WHAT IT READS
Teach your business once. Your website, help center, documents and FAQ lists serve Fynn with customers and Copilot with your team.
Shopify
Stripe
WooCommerce
Shopware
Lexware Office
Jira
LinearYOUR TEAM DECIDES
Nothing Copilot writes reaches a customer until a person adds it to the reply and sends it.
Each draft numbers the sources it used. When Copilot finds nothing in your knowledge, it says so: “Nothing found in your knowledge base. Check the facts before you send this.”
The same Copilot works in the Deskwoot app for iPhone and Android. In the web dashboard it also helps with a new message you write to a customer.
On Enterprise you decide who on your team may use Copilot. People without access don't see it and cause no AI costs.
PRICE
Copilot shares the AI conversations of your plan with Fynn. A conversation counts once a month, however often your team asks Copilot about it, and once more after it is reopened.
QUESTIONS
Copilot comes with Startup, Business, and Enterprise. Translating a draft needs Business, and choosing who may use Copilot needs Enterprise.
No. Copilot only writes into the Copilot tab. A person adds the text to the reply and sends it.
Fynn answers your customers on his own. Copilot helps your team in the conversations they answer. Both use the same knowledge and share the AI conversations of your plan.
A conversation counts once in a calendar month as soon as Fynn or Copilot works in it. More Copilot requests in it cost nothing extra. If it is resolved and reopened, the next AI work in it counts once more.
No. Conversation content sent to our AI provider Anthropic is used to answer, not to train its models. Our DPA and Anthropic's DPA confirm it in writing.
