9 chart types
Number, columns, bars, donut, line, area, combo, heatmap and table. Click a bar, a point or a cell to see its conversations.
Reports
How your support is doing,
and why
See how customers get help, how fast your team answers and what Fynn solves on his own. Click any number, and you see the conversations behind it.
Free for 7 days, for up to 30 people on your team. No credit card.
Every new conversation: who answered first and how it ended
Ready on day one
13 reports,
ready when you start
Response times, teammates, teams, SLAs, ratings, Fynn and more. Open one as it is, change its charts to fit your team, or start from an empty report.
SLAs, Tickets and Ticket times come with Enterprise, Customer satisfaction from Business on. Calls shows once you add the phone channel.
Your own charts
Build the chart
you need
Pick a chart type and up to 4 numbers. Show them by day, week or month, split them by channel, team, teammate or label, and compare with the period before in one switch.
Numbers of your own
Save a number with its filters as a custom metric, for example the first response on WhatsApp, and use it in any chart.
Up to 30 charts a report
Drag charts into place, resize them, and add headings and notes. Keep the report for yourself or share it with your team.
Behind every number
Click a number,
see the conversations
A number, a bar, a slice or a cell opens the list of conversations it counts. Each row opens its conversation in a new tab.
- Exactly what the number countsThe list loads 50 rows at a time. Pick the columns you need and sort by any of them.
- What changedUnder a change, Deskwoot names the channel, team, inbox or label that moved it most, and shows the slowest conversations.
- Ask CopilotCopilot reads the numbers of a chart or a whole report and tells you what stands out, what changed and where to look next.
- Take the numbers with youExport any list or chart as CSV, or a whole dataset of conversations, tickets, ratings or calls, up to 100,000 rows a file.
Share it
Send the numbers
to the people who need them
Share a report with your team, open it to someone without an account with a link, or have it emailed on a schedule.
Choose who sees it
Give teammates or roles full access, explore only or view only. Explore means they can change filters and export, without saving.
A link for everyone else
Anyone with the link sees the charts with their saved period and filters, without signing in. You can stop the link at any time.
Delivered on a schedule
Daily, weekly or monthly at the time you pick, to teammates, roles and, on a paid plan, any email address.
Fynn
See what Fynn
takes off your team
The Fynn report shows how many new conversations Fynn answered, how many he solved without your team, why he passed chats on and how customers rated him.
Plans
Reports from Startup on
Startup gets every report, your own charts and Copilot. Business adds customer satisfaction, and Enterprise adds SLAs, tickets and reports for the people you choose.
| Startup$3.20 | Business$6.40 | Enterprise$9.60 | |
|---|---|---|---|
| Reports, your own charts, sharing and CSV export | |||
| History you can look back on | 180 days | 365 days | Unlimited |
| Copilot on your reports | |||
| Customer satisfaction | |||
| SLAs and tickets | |||
| Reports for people you choose, by role |
Prices per person on your team a month, billed annually. The 7 day trial has every report. See all plans and prices
QUESTIONS
FAQs
Who on my team sees reports?
Admins see the whole workspace. On Enterprise you can give other people reports with a custom role. They count only the conversations assigned to them and get My day with their own numbers.
Can I count only business hours?
Yes. Add the filter Count time in and pick Business hours, and response and resolution times count only the hours your team works. The counts stay the same.
Can I compare with the period before?
Yes. Numbers show their change against the period before, and a chart can draw the period before next to the current one, as far back as your plan's history reaches.
Can I export the numbers?
Yes. Export the list behind a number, a chart's data or a whole dataset of conversations, tickets, ratings or calls as CSV. A scheduled export sends your teammates a link to the file.
Do reports include Fynn?
Yes. The Overview shows what Fynn answered first and solved, the Fynn report goes into his numbers, and every report can filter by Answered by: Fynn, your team or both.
Can reports go out by email?
Yes. Schedule any report daily, weekly or monthly at the time and in the timezone you pick. Recipients get its numbers as they are when it is sent, with a link to open the report.
See the number
and why it moved
Start free trialYour reports fill in from the first conversation, with no setup. Free for 7 days, for up to 30 people on your team. No credit card.