Fynn workflows

Every request complete,
before your team sees it

Tell Fynn which requests to take in, what to ask and where they go. He asks only what is still missing, reads everything back and passes it on after the customer's yes.

Free for 7 days, for up to 30 people on your team. No credit card.

Meet Fynn

AHAmelia Hart#2045 · Live Chat · Website chatOpen

Here's what I noted: Business: The Copper Kettle Kilos a month: 20 Postal code: BS1 4DJ Contact: Amelia Hart, 07700 900123 Is that right? Reply yes and I'll pass it on to our team.

Fynn · 2:12 PM

Yes

Amelia Hart · 2:14 PM

Thanks Amelia, your request is with the team. They'll get back to you within 24 hours.

Fynn · 2:14 PM

Fynn handed the chat to your team. The customer is waiting for someone from your team · 2:14 PMWhy: Request taken in (Wholesale inquiry)

Nobody has taken this conversation yet.Write a noteGive back to FynnTake it

Fynn workflowWholesale inquiryLive·Goes to Team Wholesale

When

A café, office or shop wants to buy our coffee wholesale.

Use when: Do you sell your coffee wholesale to cafés?

Not when: Is there a discount if I order 3 bags for home?

Collect

BusinessWhat is the name of your business?The Copper Kettle

Kilos a monthAbout how many kilos of coffee do you need a month?20

Postal codeWhat is the postal code for delivery?BS1 4DJ

ContactNeeds an email address or a phone number from the customerAmelia Hart, 07700 900123

Where

Hand over to the team with a summary

Team: Wholesale

After

Fynn reads the details back and the customer confirms them

Fynn says the team gets back within 24 hours

Amelia asks about wholesale coffee in your website chat

How it works

From the first message
to a request your team can use

A customer writes the way they always do. Fynn recognizes the request, asks your questions and sends it on only once the customer confirms.

1/3Fynn asks your workflow's questions. What the customer already said he does not ask again.

2/3He reads it all back. Only after the yes does the request go out.

3/3Your team gets the chat with all the details and sees why.

Fernhill Coffee

My bag arrived torn open, the beans are everywhere.

What is your order number?

1042

Would you like a replacement or your money back?

A replacement, please.

Can you send me a photo of the damage or the wrong item?

Fynn is typing

Thanks, the photo is here.

Here's what I noted:Order number1042What is wrongBag arrived torn openWishReplacementPhoto1 pictureIs that right? Reply yes and I'll pass it on to our team.

Yes

Thanks, your request is with the team. They'll get back to you within 24 hours.

MLMara Lenz#1214

Fynn

Here's what I noted: Order number: 1042 What is wrong: Bag arrived torn open Wish: Replacement Photo: 1 picture Is that right? Reply yes and I'll pass it on to our team.

Yes

Fynn

Thanks, your request is with the team. They'll get back to you within 24 hours.

Bot transferred the conversation. Waiting for an agent...

Why: Request taken in (Damaged or wrong goods)

Recognizes the request

You give 2 or 3 messages the way customers write them and one sentence about what they have in common. Fynn takes the request only when a message fits.

Asks only what is missing

Fynn asks your questions in the customer's language and skips what the customer already said. He can ask for a photo and turns “next Tuesday” into a date.

Sends it after the yes

Before anything goes out, Fynn reads the details back. Only the customer's yes sends the request on, and the customer hears when your team gets back to them.

Set up with Copilot

Describe it in your words.
Copilot builds the workflow.

Write what should happen, the way you would tell a new colleague. Copilot asks back where something is missing and shows you the finished workflow.

When someone wants a repair appointment, ask for the address, preferred times and a phone number, then create a ticket for Max with high priority.
When a visitor asks for a callback, ask for the topic and the best time, then hand over to the team.
Collect feature requests with the feature and the number of seats needed, as a ticket for me.

Describe what should happen. Nothing is saved until you say yes.

Templates

Or start from a template
made for your industry

7 templates are ready, and the ones for your industry come first. Each shows how it looks for a business like yours, so you change only what is different.

Job requestTrades: a repair, a visit or a quote, with address and preferred times.
Viewing requestReal estate: a viewing or a question about a listing.
Appointment requestFor salons and practices where customers don't book online by themselves yet. Fynn never asks about health.
Callback requestA customer wants a call back, with the topic and a good time.
Feature requestSoftware: a missing feature and how many seats the team would need.
Damaged or wrong goodsShop: the order number, what is wrong, and whether the customer wants a replacement or a refund.
Sales inquirySoftware and agencies: what is needed, for how many people and from when.

Where it goes

Each request goes
exactly where it belongs

It goes to exactly one place once the customer has said yes.

To your teamFynn passes the chat with all details to your team, or to one person. To a team from Business on.
As a ticketFynn creates a ticket with all details, for a team or a person, with a category, a priority and people to mention. On Enterprise.
To your own systemBy webhook to your CRM or any tool that listens, on every paid plan.
Lexware OfficeA job request becomes a quote draft in Lexware Office.
BetaPropstackListing questions, seller leads and property searches go into your CRM.
BetaJustimmoListing questions go into your CRM.

Test first

Check it,
then publish it

Before your customers meet a workflow, you see how Fynn handles it.

Check your examples

“Check” reads your example messages as if a customer sent them and shows whether Fynn would take the request. It costs nothing and sends nothing.

Publish when it's ready

A new workflow starts as a draft. Your customers notice nothing until you publish, and you can go back to the live version at any time.

See what came in

Each workflow shows how many requests started and were sent in the last days. Requests a customer did not finish show up under Improve.

QUESTIONS

FAQs

Which plan do I need?

Fynn workflows come with Fynn on every paid plan, and so do sending to your team or a person and webhooks. Sending to a team needs Business, a ticket needs Enterprise.

How many workflows can I have?

Up to 50 in one workspace.

Does Fynn book appointments with a workflow?

With Google Calendar or Outlook connected, Fynn books appointments right in the chat and needs no workflow for it. Without a calendar, the appointment request template collects the wish and sends it to your team.

Can customers send photos?

Yes. A question can ask for a photo or a file, and the job request and damaged goods templates ask for one. Fynn thanks the customer for it and reads it back with the other details.

In which language does Fynn ask?

In the language the customer writes in. You write your questions once, and Fynn asks them in the customer's language.

What if the customer stops halfway?

Nothing goes out without the customer's yes. Requests that were not finished show up under Improve, so your team can follow up.

Let Fynn take
your next request

Start free trialFree for 7 days, for up to 30 people on your team. No credit card.

Every request complete,before your team sees it

From the first messageto a request your team can use