Where it comes from
Your website, other help centers, PDF, Word, text and CSV files, FAQ lists, and imports from Zendesk, Intercom, Freshdesk, Crisp and Chatwoot.
Knowledge base
One knowledge base for your customers, your team and Fynn
Your help center articles, the guides only your team sees, your website, files and FAQ lists, all in one place. Fynn answers customers from it, Copilot helps your team with it, and your help center shows the public part.
Free for 7 days, for up to 30 people on your team. No credit card.
How it works
Write it, sort it and make it better, all in one place
Fynn, Copilot and your help center answer from the same knowledge. Change an article or an answer once, and every reply uses the new facts.
Add what you know
Bring everything together
Keep it in order
Sort it, find it and
decide who sees it
Make it better
Find what is missing
and fix it in one step
Sources and types
One place for every kind of knowledge
What it can be
Public articles, internal articles, website pages, documents, FAQ lists, the answers you gave Fynn, and similar past conversations for Copilot.
Who uses what
Each piece goes where it helps
Fynn answers your customers, Copilot helps your team in every conversation, and your help center shows your public articles. This is what each of them reads.
| Knowledge | Help centerfor your customers | Fynnanswers customers | Copilothelps your team |
|---|---|---|---|
| Public articles | Yes | Yes | Yes |
| Internal articlesCopilot uses them when your team asks it something, never in a reply for the customer. | No | No | Yes |
| Your website | No | Yes | Yes |
| Other help centers | No | Yes | Yes |
| Documents | No | Yes | Yes |
| FAQ lists and your answers | No | Yes | Yes |
| Similar past conversationsFrom the last 30 days, only the ones the teammate may open. | No | No | Yes |
Plans
Your knowledge base from Startup on
| Startup$3.20 | Business$6.40 | Enterprise$9.60 | |
|---|---|---|---|
| Help center with categories, drafts and internal articles | |||
| What Fynn knows: website, files, FAQ lists and your answers | |||
| Copilot in every conversation | |||
| AI conversations a month | 50 | 100 | 300 |
| Your own help center domain |
Prices per person on your team a month, billed annually. Each translation costs $0.06. See all plans and prices
QUESTIONS
FAQs
What is the knowledge base in Deskwoot?
Everything your support answers from, in one place: your help center articles, internal articles for your team, your website, files, FAQ lists and the answers you gave Fynn. Fynn, Copilot and your help center all use it.
What can Fynn learn from?
Your published help center articles, your website, a help center you keep somewhere else, PDF, Word, text and CSV files up to 10 MB, FAQ lists you paste in, and your own answers. He reads your website again every 2 days.
Who sees internal articles?
Only your team. They stay off the public help center, the chat and Fynn. Copilot uses them when someone on your team asks it a question, never in a reply it writes for the customer.
Can I bring my articles from another tool?
Yes. The import from Zendesk, Intercom, Freshdesk, Crisp and Chatwoot brings your help center articles along with your conversations and contacts. A help center you keep somewhere else, Fynn can also read as it is.
How do I find out what is missing?
Improve lists the questions Fynn could not answer, the most asked first. Write the answer there, and Fynn learns from it at once.
Which languages can my articles have?
Up to 16 on your help center. Translate an article from English with one click for $0.06, or write each language yourself. There is no monthly fee for languages.
Which plan do I need?
Startup or higher, from $3.20 per person on your team a month, billed annually. Try everything free for 7 days.
Put everything your support knows in one place
Start free trialFree for 7 days, for up to 30 people on your team. No credit card.