Anna takes it from hereShe reads the chat in English. Her reply goes out in German.
Customer support with AI included
11 channels in one place. Fynn answers the routine questions, your team gets the rest.
7 day free trial with 30 seats. No credit card required.
7 day free trial with 30 seats. No credit card required.
Customer support with AI included
Fynn answers the routine questions, your team gets the rest.
7 day free trial with 30 seats. No credit card required.
WHY DESKWOOT
The things that cost your team time today, and what takes their place.
Jonas WeberHi! My order still hasn't arrived4m
Liam CarterDo you ship to Canada?18m
Lena HoffmannCan we add 5 more seats?1hToday: messages land in 6 different apps.
Live chat, email, WhatsApp, Telegram, Microsoft Teams and 6 more channels in one list. Everyone sees who is answering what.
Today: the same questions, every single day.
He reads your website, your help center and your documents, and answers from what is written there.
My bag arrived torn. Can I get a refund?
2:40 AMSorry, Mia! We refunded the bag.
Anna · 2:43 AMToday: at night, nobody answers.
What Fynn can't answer goes to your team, and the chat says why.
Today: every AI answer costs extra.
Every plan comes with AI conversations each month. Above that, an extra one costs from as low as $0.03.
Today: switching sounds like a project.
Tickets, contacts, teams and your help center move over from Zendesk, Intercom, Freshdesk, Crisp or Chatwoot in one click.
FYNN AI AGENT
He answers from your own content. When something isn't written down, he doesn't guess. He hands the chat over and says why.
Hi Lisa,
I'm Fynn, the AI assistant of Fernhill Coffee. You'd like to know if we can send your order to Graz.
Yes, we ship to Austria. Delivery takes 3 to 5 working days.
If anything else comes up, simply reply to this email.
Best,
Fynn
AI Support Assistant at Fernhill Coffee
For more answers, visit our help center.
This reply was written by Fynn, the AI assistant of Fernhill Coffee. Just reply with 'human' and someone from the team takes over.
Can I pick up my order at your shop in Cologne?14:06 ✓✓
Fynn, the AI assistant of Fernhill Coffee
Yes, you can pick it up at our shop in Cologne from the next working day, Monday to Saturday from 9 am to 6 pm.14:06
Do you roast to order?09:12 ✓✓
Fynn, the AI assistant of Fernhill Coffee
Yes. We roast after you order and ship within 24 hours.09:12
Fernhill CoffeeChatCan we order beans for the whole office every month?11:20
Fynn, the AI assistant of Fernhill Coffee
Our team will send you an offer for a monthly office order. I've passed your question on.
Which grind for an AeroPress?
Fynn, the AI assistant of Fernhill Coffee
Pick filter under grind when you order. If you're unsure, the team is happy to help.
Fynn reads your website, help center and documents. What isn't written down goes to your team, with the reason.
The same Fynn answers in your website chat, email, WhatsApp, Telegram, Microsoft Teams, Discord and more.
Reports show what Fynn solved and why he handed over. Write a missing answer once, and Fynn uses it at once.
“We route billions of AI tokens, so we're picky about AI quality. Deskwoot's bot runs on Anthropic and actually drafts replies our team sends with one click. With the API and MCP we wired it into our stack in an afternoon.”
Engineering, UnoRouter
DESKWOOT INBOX
Mark a customer's question and ask Copilot. The reply is drafted with its sources, your team reads it, changes what they want and sends.
Fynn AIMC#1039 Hi! My order still hasn't…#1033 Do you ship to Canada?
#1031 Thanks, got it!
#1028 Is the grinder back in s…#1024 Can we add 5 more seats?
ShopifyOrder #4821 · ShopifyCopilot searches your knowledge and the conversation and lists what it used.
Translate a whole conversation in one click, while your team keeps reading and writing in its own language.
First response time, resolution time, CSAT and agent performance, ready without any setup.
CHANNELS
Customers write where they already are, and your shop and tools plug right in. You answer from one place, and Fynn answers in every channel except phone calls.
Tell us in the chat which tool you use, and our founder replies within 24 hours. If it makes Deskwoot better for all of our customers, we build the integration at no extra cost.
FOR TEAMS OF EVERY SIZE
The same inbox and the same Fynn for every team. Large teams add the controls of Enterprise, and small businesses start with a guided setup for their industry.
A guided setup for your industry, with the tools you already use.
Where is my order?Online storesFynn finds the order and sends the tracking link.Works with Shopify, WooCommerce, Shopware and Ship24.See how 
Can I book a table for 4 on Saturday?Restaurants and cafésFynn books tables straight into aleno or Tabology.Works with aleno and Tabology.See how 
Rain is coming through our roof.TradesFynn books the inspection while you are up on a roof.Works with Google Calendar, Outlook Calendar, Lexware Office and Meta Lead Ads.See how 
Can I come in for a touch up?Salons and beautyFynn books the appointment on WhatsApp.Works with Square Appointments, Cliniko, Google Calendar and Outlook Calendar.See how 
Can I arrange a viewing?Real estateFynn takes the lead with name, email and 2 times.Works with Propstack, Justimmo and Meta Lead Ads.See how 
Can I come in today?Healthcare practicesFynn books the emergency slot, so your phone stays free.Works with Cliniko, Square Appointments, Google Calendar and Outlook Calendar.See how Using another tool? Fynn still works, and we build the connection for free. Request an integration
Enterprise
Everything in Business, plus:
PRICING
Start free with 1 agent, or pick a paid plan. AI conversations are included on every plan.
For one person answering customers, free for as long as you need.
1 agent, no credit card needed
AI conversations10 a month included
Start for freeIncludes:
For small teams that want unlimited inboxes, Fynn and a help center.
Billed annually. $4 with monthly billing.
AI conversations50 a month included, then $0.07 each
Start free trialEverything in Hacker, plus:
For teams that work in groups, run campaigns and serve customers in many languages.
Billed annually. $8 with monthly billing.
AI conversations100 a month included, then $0.05 each
Start free trialEverything in Startup, plus:
For teams that need SLAs, audit logs, custom roles and the REST API.
Billed annually. $12 with monthly billing.
AI conversations300 a month included, then $0.03 each
Start free trialEverything in Business, plus:
NO RISK
3 promises, so you carry no risk.
“They are tackling a genuine problem in a market dominated by bloated, expensive platforms with often disappointing support. … the speed at which they can develop and deliver new features is remarkable. … The product already represents exceptional value for money, and the level of support we have received throughout our evaluation has been outstanding.”
Ali Rees, Tabology
“We route billions of AI tokens, so we're picky about AI quality. Deskwoot's bot runs on Anthropic and actually drafts replies our team sends with one click. With the API and MCP we wired it into our stack in an afternoon.”
“My favorite thing about Deskwoot is that they are willing to add new features at no cost if that helps the whole software; they will add them overnight, with no charges needed.”
Next Level Funded
“We handle our users' trading data, so EU hosting and ‘your AI never trains on our data’ aren't nice-to-haves, they're mandatory. Deskwoot had both from day one, DPA included.”
Customer Operations, Trade Reclaim
QUESTIONS
Because you carry no risk. Your data is hosted in the EU, and you can sign our DPA before you pay. You can cancel anytime. If you are not happy with Deskwoot or our support in your first 30 days, you get your money back. And you talk to the people who build Deskwoot: our founder replies to feature requests within 24 hours.
Deskwoot covers the same core features: an omnichannel inbox, an AI bot, an AI copilot, a knowledge base, automation, SLA policies and integrations, at a fraction of their price. AI conversations are included in every plan, with no fee per resolution. And you talk to the people who build it: if a feature makes Deskwoot better for everyone, we build it at no extra cost.
Fynn answers from what you give him: your website, your help center and your documents. When something isn't written down, he doesn't guess. He hands the chat to your team, and the chat says why. You can test every answer before Fynn talks to a single customer.
You can be live in one working day. Tickets with every reply and file, contacts, teams, tags, canned responses and help center articles move over from Zendesk, Intercom and many more in one click. The import runs in the background while your team keeps working.
Tell us in the chat which tool you use, and our founder replies within 24 hours. If it makes Deskwoot better for all of our customers, we build the integration at no extra cost. Until then, Zapier, n8n, webhooks and the REST API connect almost anything.
