Facebook Messenger support, answered from your shared inbox

Customers who find you on Facebook often write to your Page in Messenger. When those chats live in a separate app, only one person sees them and the customer's history is split. Connect your Facebook Pages, and every Messenger chat lands in the shared inbox as a conversation, with labels, assignment and automation rules working the same as on every other channel.

Setup takes a few minutes. Click Continue with Facebook, sign in and grant Deskwoot the Pages you want to connect. You need to manage each Page with full control or with access to messages. Each Page becomes its own inbox, named after the Page, and if you connect a Page again later, its inbox comes back with all conversations.

Text, photos, videos, voice messages, files and stickers arrive in real time, and a reaction to one of your messages shows on it. When a customer comes from an ad, the conversation shows which ad. Your team sends text, images, videos, audio and files of up to 25 MB, and the reply goes out through your Page. Replies your team writes in Meta Business Suite show up in the conversation too.

Messenger delivers a business's reply only within 24 hours of the customer's last message. Deskwoot shows when that window has closed, and private notes for your team work at any time. Fynn answers the routine questions when you switch him on for the inbox, always within the 24 hours, and hands the conversation to your team when a person is needed.