Integration

Billbee orders and tracking in every conversation

Connect Billbee with your Billbee username and API password, and every conversation shows the customer's orders from all your shops and marketplaces, with status, payment, delivery, items and tracking. Fynn answers "where is my order?" on his own. Deskwoot only reads Billbee: changes, cancellations and refunds stay in Billbee.

Free for 7 days, for up to 30 people on your team. No credit card.

What you get

Billbee, working for your team

Orders from every shop next to the chat

Up to 10 orders of the customer's email address from all your shops and marketplaces, with payment, delivery, items and tracking.

Fynn knows where the parcel is

With the order number and postal code, Fynn shares the status of that order. After verification he answers about the customer's 3 newest orders.

Deskwoot only reads

Deskwoot never changes, cancels or refunds a Billbee order. Fynn hands those requests to your team, and Open in Billbee takes you to the order.

Read only when needed

Deskwoot reads Billbee when someone opens a conversation or an order or asks Fynn, and checks the connection once a day. Nothing else runs in the background.

How to connect

Ready in 4 steps

In Billbee, open Einstellungen → Billbee API, turn on the API on the tab Allgemeine Einstellungen and set an API password.
Save, and keep the password. Billbee never shows it again.
In Deskwoot, open Settings → Integrations, click the Billbee card and then Connect Billbee.
Enter the email address you log in to Billbee with as Billbee username (for an employee account, its username) and the API password, then click Connect. Deskwoot checks them with Billbee right away.

Read the setup guide

Summary

Billbee in detail

Billbee holds the orders of all your shops and marketplaces in one place. When a customer writes, someone still has to search Billbee for the order and copy the tracking code back. Deskwoot puts those orders into the conversation, read straight from Billbee when someone needs them.

Open a conversation, and the Orders section lists up to 10 Billbee orders of the customer's email address, newest first, with number, status, date and the shop or marketplace the order came from. Open one to see whether it is paid and shipped, the items with their price, the total, each tracking code with Track shipment, returns, the delivery address and Open in Billbee.

Fynn, the Deskwoot AI agent, answers order questions in the chat and by email. Someone who gives an order number and the postal code of the delivery address hears the status of that one order, and its tracking when you let Fynn share tracking links. A customer whose email address Deskwoot verified can ask about their 3 newest orders. After 3 wrong tries, Fynn stops looking up orders in that conversation for 15 minutes.

Deskwoot never changes an order. When a customer wants to cancel, change the address or the payment, get a refund or send something back, Fynn hands the conversation to your team, and Open in Billbee takes you straight to the order. Questions about a payment reminder go to your team too. Copilot knows the orders, so a teammate can ask it whether 2 orders ship together.

Deskwoot reads Billbee only when someone needs an order, never in the background, so orders from before you connected show up as soon as someone asks. Billbee shows its menus in German only. Your team uses Billbee on every plan, the Free plan included. Fynn's answers about orders come with every paid plan and the 7 day trial.

QUESTIONS

FAQs

Which shops and marketplaces does it work with?

With the shops and marketplaces whose orders you manage in Billbee: Deskwoot reads the orders from Billbee, not from each shop. Each workspace connects one Billbee account, and an employee account works too.

Can Deskwoot change or cancel a Billbee order?

No. Deskwoot only reads orders and customers. When a customer asks to cancel, change or return an order, Fynn hands the conversation to your team, and you change the order in Billbee.

Which password do I enter?

The API password you set in Billbee under Einstellungen → Billbee API, not your Billbee login password. Billbee has no limited API access, so that password opens your whole Billbee account. Deskwoot only reads orders and customers, and its code cannot call anything else.

What does Fynn tell a customer who is not verified?

Only the status of the one order whose number and delivery postal code the customer gave, and its tracking when Fynn shares tracking links is on. Items, totals, payment and addresses wait until Deskwoot has verified the customer's email address.

What does Deskwoot keep from an order?

Number, dates, total, state, payment and shipping, items, tracking codes, the customer's name and email address, the shop it came from, and the postal code and country of the delivery address. Phone numbers, comments, payment details and the invoice address are dropped as soon as Deskwoot reads an order. The street and city of the delivery address are shown and never stored.

What does it cost?

Connecting Billbee costs nothing extra in Deskwoot and works on every plan, the Free plan included. Fynn's answers about orders come with every paid plan, and a 7 day trial includes them.

All integrations

All your shops,
one look at the order

Start free trialBillbee orders from every shop and marketplace show next to the chat, and changes stay in Billbee. Free for 7 days, for up to 30 people on your team. No credit card.See pricing