Shopware 6 orders and tracking in every conversation
Connect a Shopware 6 shop with the keys of an integration, and every conversation shows the customer's orders with status, payment, delivery, items and tracking. Fynn answers "where is my order?" on his own. Deskwoot only reads: cancelling, refunds and returns stay in Shopware.
Overview
Most messages to a shop are about an order: where it is, whether it shipped, whether the payment arrived. Without the order next to the chat, someone opens the Shopware Administration, searches for the customer and copies the tracking code back. Deskwoot puts those orders into the conversation, read straight from your shop.
Open a conversation, and the Orders section lists up to 10 orders of the customer's email address, newest first, with number, status, date and total. Open one to see Shopware's own payment and delivery state, the items, each tracking code with its tracking link, the delivery address and a link to the order in your Shopware Administration.
Fynn, the Deskwoot AI agent, answers order questions in the chat and by email. Someone who gives an order number and the postal code of the delivery address hears the status and tracking of that one order. A customer whose email address Deskwoot verified can ask about their newest orders, for example whether 2 parcels come together.
Deskwoot never changes an order. When a customer wants to cancel, change the address, get a refund or send something back, Fynn hands the conversation to your team, and Open in Shopware takes you straight to the order. Copilot knows the orders too, so a teammate can ask it what a customer bought and where the parcel is.
New and changed orders reach Deskwoot within 5 minutes, and orders from before you connected show up as soon as someone asks about them. Deskwoot works with Shopware 6.5 and newer. Your team uses Shopware on every plan, the Free plan included. Fynn's answers about orders come with every paid plan and the 7 day trial.
What you get with the Shopware integration
Orders next to the chat
Up to 10 orders of the customer's email address with status, payment, delivery, items, tracking and the delivery address, read live from your shop.
Fynn knows where the parcel is
With the order number and postal code, Fynn shares the status and tracking of that order. After verification he answers about the customer's newest orders.
Deskwoot only reads
Deskwoot never cancels, refunds or edits a Shopware order. Fynn hands those requests to your team, and Open in Shopware takes you to the order.
Updates every 5 minutes
Deskwoot asks your shop for new and changed orders every 5 minutes, so new tracking codes reach your conversations without anyone copying them.
Getting started
Connect Shopware in 4 steps.
- In your Shopware Administration, open Settings → System → Users & permissions and create a role that may view orders.
- Under Settings → System → Integrations, add an integration named Deskwoot with that role, copy the access key ID and the secret access key, and save it. Shopware shows the secret only once.
- In Deskwoot, open Settings → Integrations, click the Shopware card and then Connect Shopware.
- Paste your shop's address and both keys and click Connect. Deskwoot checks them with your shop right away.
