Guides
One group chat per client: how B2B teams track every request without the client seeing a ticket
Client groups on WhatsApp, Telegram or LINE are fast until a request scrolls out of sight.
Deskwoot Team11 min read
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Customer service in Microsoft Teams: how business clients can message you straight from Teams
Your business clients spend all day in Teams and would rather write to you there than by email. Here are…
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n8n for customer service: connect Deskwoot by webhook or with its own node
You can connect Deskwoot to n8n in 2 ways: a webhook that sends events out, or the Deskwoot node, which…
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Linear for customer support: turn tickets into bug reports and tell customers when it's fixed
How support teams hand bugs to Linear without losing them: a bug report template, one issue for every…
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Discord customer support: answer your community in its own threads, from one inbox
Questions in a busy Discord channel scroll away, and nobody knows who should answer them. How to set up…
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Customer support in Microsoft Teams: let business customers write to you where they already work
Your business customers spend the day in Microsoft Teams, so that is where they ask for help. What…
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n8n for customer support: 7 workflows that connect your help desk to the rest of your tools
7 n8n workflows that carry help desk events into Slack, Google Sheets, your CRM and your follow ups…
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Black Friday customer service for small stores: a 30 day plan
Black Friday 2026 is on November 27, 30 days after October 28. This plan gives each week one job…
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WISMO in a small online store: measure it in 7 days, then cut it with 4 fixes
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How to switch help desk software without a migration project
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WhatsApp Business multiple users: what the app allows and how a team shares one number
The free WhatsApp Business app gives you 1 phone and 4 linked devices, all writing as one business, with…
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Letting an AI agent take real actions in customer support, without losing control
The real question about AI in support is not whether an agent can answer (it can). It is whether you can…
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How to train an AI support bot on your knowledge base
Training an AI support bot is really about grounding it: feeding it your help center, site, files, and…
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Tools for Solopreneurs in 2026: the lean software stack
Eight tools that cover 95% of what a solopreneur actually needs. Real prices, real free tiers, no…
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Live Chat Security: 7 Things to Lock Down Before Your Inbox Goes Live
Most live chat tools ship with their security defaults set for marketing demos, not for production…
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The hidden costs of helpdesks in 2026
AI fees, extras that aren't really optional, implementation work, channel licences, analytics tier…
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AI in customer service: the 2026 buyer's guide
Most vendor AIs run the same foundation models under different wrappers. What actually decides the…
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Customer Acquisition: Strategies, Channels, and CAC Formula
Customer acquisition is where every business starts. Here are the channels that actually work in 2026…
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Customer Retention: Strategies That Actually Work in 2026
Customer retention is cheaper than acquisition by a factor of 5 to 25. Here are the strategies…
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