Fynn answers from your Propstack listings and sends inquiries straight into Propstack
Connect Propstack with an API key, and Fynn answers questions on price, costs, size and availability from your marketed listings. After the customer says yes, he sends inquiries, search profiles and seller leads into Propstack, and your team sees the Propstack contact next to the chat. Propstack is in beta. Your team uses it on every plan, and what Fynn does with it comes with every paid plan.
Overview
Portal inquiries already land in Propstack, where your automations pick them up. A question on WhatsApp or in your website chat does not. Someone reads it the next morning and types it into Propstack by hand, and by then the person may have booked a viewing with another agency.
Deskwoot keeps a copy of your marketed listings and keeps it up to date from Propstack. Fynn answers from it in the customer's language, day and night, and quotes prices, costs and the buyer's commission exactly as you published them. For each Propstack status you decide whether Fynn offers the listing, says it is no longer available or never mentions it. Archived listings never come up, and Fynn gives the street only when you show the address.
When someone wants a viewing or the exposé, Fynn asks for their name, and for an email address or phone number if he has none yet. He shows them what he will send and sends it after their yes. Propstack gets a new contact only when none has that email or phone, and an existing contact is never changed. The request arrives as a note under the contact source and note type you choose, for example the source your automation for new inquiries listens to, and goes to the listing's agent.
Someone too late for a property can get a search profile, saved only after they agree to offers by email. Owners who want to sell become a seller lead, and Fynn never names a value. Fynn treats every inquiry the same way: he never rates or ranks applicants, buyers or tenants. Where Propstack lets the key read appointments, Fynn can tell a verified customer their upcoming appointments with time, type, property and place, never your notes.
Your team sees the Propstack contact next to each conversation, with status, customer number, agent and search profiles, and sends inquiries, search profiles, seller leads and notes from there. Where Propstack lets the key read appointments, the contact's upcoming ones show there too. Deskwoot never reads your contacts' financial or identity data, your owners, valuations, internal commissions or notes. Propstack is in beta, and your team uses it on every plan, the Free plan included. What Fynn does with it comes with every paid plan and the 7 day trial.
What you get with the Propstack integration
Answers from your listings
Fynn quotes prices, costs, sizes and availability from your marketed Propstack listings, and you decide for each status what he says.
Inquiries straight into Propstack
After the customer's yes, Fynn creates the contact if none matches and adds a note with the request, under the source you choose.
Search profiles and seller leads
People who missed a property get a search profile with their consent, and owners who want to sell become seller leads.
The contact next to the chat
Status, customer number, agent and search profiles of the Propstack contact, right in the conversation, plus upcoming appointments where Propstack lets the key read them.
Getting started
Connect Propstack in 4 steps.
- Check with Propstack first: Propstack may allow only one API key per account, so a new key can replace the one your website or another tool already uses.
- In Propstack, open Verwaltung → API-Schlüssel, create a key for API V2 named Deskwoot with the permissions Deskwoot lists, and copy it.
- In Deskwoot, open Settings → Integrations, click the Propstack card and then Connect Propstack. Paste the key and click Connect.
- Choose how Fynn treats each listing status and where inquiries land, then check the switches under What Fynn does with Propstack and click Save.
