Ecommerce shipment tracking software for support teams
Deskwoot uses Ship24 to show the carrier's live parcel status inside your support inbox. On the Business and Enterprise plans, the status from over 1,500 carriers, including DHL, Hermes and UPS, appears next to the conversation and in Fynn's answers.
Overview
The most common ecommerce support question is 'where is my package?'. The answer should take one glance, not a search across five tabs. Ship24 tracks parcels from over 1,500 carriers, and Deskwoot shows that status inside the conversation.
There is nothing to connect. On the Business and Enterprise plans it works with every Shopify or WooCommerce order that has a tracking number. When a customer asks about an order, Fynn reads it and fetches the live status through Ship24. An order linked to a conversation gets it within a few hours. From then on Deskwoot keeps it current until the parcel arrives. Carrier, current status and expected delivery (when the carrier shares it) show without leaving the conversation, together with the tracking link when your store or the carrier provides one.
Fynn uses the same live status. When a customer asks where their parcel is, Fynn reads the order, gets the carrier's latest status and answers with it instead of the store's last fulfilment update. If the customer needs more help, Fynn hands the conversation to your team.
Together with Shopify or WooCommerce you see the whole path: order placed, shipped, tracking number from your carrier, live status in Deskwoot, customer question answered with real data. Ecommerce shipment tracking software that works inside the support workflow rather than next to it.
Ship24's list has over 1,500 carriers, from large international ones to national postal services. Through Ship24 that includes DHL, Deutsche Post, Hermes, DPD, GLS, UPS, Royal Mail, Blue Dart and Correios. Your store keeps shipping the way it does today.
What you get with the Ship24 integration
Over 1,500 carriers through Ship24
DHL, Deutsche Post, Hermes, DPD, GLS, UPS, Royal Mail, Blue Dart, Correios and many more, in one integration.
Live status next to the order
Carrier, current status and expected delivery (when the carrier shares it) stay current until the parcel arrives, with the tracking link when your store or the carrier provides one.
Fynn knows the live status
Fynn answers 'where is my parcel?' with the carrier's latest status, not the store's last update.
Nothing to set up
No Ship24 account and no carrier account: the live status is included in the Business and Enterprise plans.
Getting started
Connect Ship24 in 3 steps.
- Connect Shopify or WooCommerce in Deskwoot Settings → Integrations.
- Use the Business or Enterprise plan.
- Done. When a customer asks about an order with a tracking number, Fynn fetches the live carrier status. An order linked to a conversation gets it within a few hours.
