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Facebook Messenger
Messenger chats from your Facebook Pages in the same shared inbox as your other channels.
Why we're building this
Customers who find you on Facebook often write to your Page in Messenger. Answering them in a separate app splits your team's attention and the customer's history.
What it does
Connect your Facebook Pages, and every Messenger chat lands in the shared inbox as a conversation, next to email, live chat and WhatsApp.
Your team replies to Messenger chats from the same inbox they use for every other channel, with labels, assignment and automation rules working the same way.
Fynn can answer the routine questions in Messenger too, and hands the conversation to your team when a person is needed.