Fynn now answers from your Propstack or Justimmo listings

It's Sunday evening, and someone writes on WhatsApp: "Is the 3 room flat near the park still available? What does it cost a month?" The answer is in your CRM. But nobody looks there before Monday, and by then the person has booked a viewing with the agency that replied first.

From today, Deskwoot connects to Propstack and Justimmo, both in beta. Fynn answers questions about your listings from the data in your CRM, and after the customer says yes, he sends the inquiry there: into Propstack if your agency works in Germany with Propstack, to the listing's agent in Justimmo if you work in Austria with Justimmo. Both work on every plan, and what Fynn does with them comes with every paid plan.

How Fynn answers from your listings

Fynn quotes prices, costs, commission and deposit exactly as you published them, in the customer's language. He never calculates or estimates a cost, never calls a reserved or sold property available, and gives the street only when you show the address. When Deskwoot could not update your listings for 6 hours, he stops confirming that a property is available and says your team confirms it.

You decide what he knows. With Propstack you choose for each status whether Fynn offers a listing, says it is no longer available or never mentions it, and archived listings never come up. With Justimmo, Fynn knows only the listings you book into the API export you create for Deskwoot, just as you book listings for a portal.

Inquiries go into your CRM, after the customer's yes

When someone wants a viewing, the exposé or a call back, Fynn asks for their name and, if the conversation has none, an email address or phone number. He shows them what he will send and sends it only after their yes.

In Propstack, a new contact is created only when no contact has that email address or phone number, and an existing contact is never changed. The request arrives as a note with the contact source, note type and agent you choose, so you can point it at the source your automation for new inquiries listens to. Someone who missed a property can get a search profile, saved only after they agree to offers by email, and owners who want to sell become seller leads.

In Justimmo, Fynn sends the inquiry with the customer's first and last name, and Justimmo creates the contact and gives the inquiry to the listing's agent. Owners who want to sell still go to your team for now, not into Justimmo.

Fynn never books a viewing in Propstack or Justimmo. He sends the request with the preferred times, and your agent agrees the time. He never reserves a property and never names a value, and he treats every inquiry the same way: he never rates or ranks applicants, buyers or tenants. In a workspace set up for real estate, his rules also keep him from steering anyone toward or away from an area because of who they are.

What your team sees

Each conversation shows the property it is about in the Property section of the Details tab, with photo, status, price and agent, and your team sends an inquiry from there. With Propstack, a second section shows the person's Propstack contact with status, customer number, agent and search profiles, plus upcoming appointments where Propstack lets the key read them. Every request appears as a card in the conversation, and Copilot knows the Propstack data too, so a suggested reply to "Is it still available?" comes from the same listing Fynn sees.

What Deskwoot never reads

In Propstack, Deskwoot never reads a contact's income, bank details, ID, date of birth or tax number, and never your owners, valuations, internal commissions or notes. In Justimmo, it reads only the listings in the export and never your contacts, inquiries or offers.

Connect your CRM

For Propstack, check with Propstack first: Propstack may allow only one API key per account, so a new key can replace the one your website already uses. Then create a key for API V2 under Verwaltung > API-Schlüssel, paste it under Settings > Integrations > Propstack in Deskwoot, choose how Fynn treats each status and where inquiries land, and save What Fynn does with Propstack. The help article Connect Propstack walks you through it.

For Justimmo, create an API export in Justimmo, book your listings into it and paste its username and password under Settings > Integrations > Justimmo, then save What Fynn does with Justimmo. The help article Connect Justimmo has every step.

Your team uses Propstack and Justimmo on every plan, and Deskwoot charges nothing extra for the connection. What Fynn does with them comes with every paid plan, starting with Startup, and the 7 day trial includes that. Both are in beta, and details can still change. If something does not work the way you expect, write to hello@deskwoot.com.