AI chatbot for ecommerce
Stop losing sales while you pack orders
Fynn answers questions about sizes, shipping and returns in seconds, day and night. Connect Shopify, WooCommerce or Shopware and he tells customers where their order is.
No credit card needed. Cancel anytime.
Sound familiar?
They shop at night. You answer in the morning.
A size question at 11 pm waits until morning. By then the customer has often bought elsewhere.
The same questions, day after day
Does this run small? Do you ship to Switzerland? You type the same answers again and again instead of growing your store.
Every return turns into a back and forth
How do I send this back? Who pays for the label? A whole email thread before the parcel even leaves.
Every order question is a detour
Open the store admin, search the order, copy the tracking link, paste it back. Then the next one comes in.
Ask Fynn what your customers ask
Tap a question or type your own. Fynn answers the way it would for your customers.
How Fynn helps
Sizes, shipping and returns, answered
Order status in seconds
Every order right next to the chat
Refunds, returns and cancellations by Fynn, if you want
When Fynn does not know
Someone asks for a person, or your content has no answer? Fynn hands the conversation to your team. Its short note gives the issue, the customer's mood and a suggested next step. The free app for iPhone and Android sends a push notification.
Coming to Fynn
Next on our list for businesses like yours.
- Coming soon
Instagram and Facebook Messenger
Fynn answers your DMs on Instagram and Messenger, in the same inbox as everything else.
- Planned
Phone calls
Connect your phone line and Fynn picks up, with a voice AI that knows your business.
- Planned
Reads photos
If you allow it, Fynn looks at the photos customers send and answers with what it sees.
What Fynn leaves to you
Fynn answers only from your own content. Whatever only you can decide stays with you, so nothing is ever promised in your name.
Delivery dates, discounts and prices
Fynn never promises a delivery date, a discount or a price that isn't on your store pages. That stays your call.Refunds and order changes
Unless you switch it on, Fynn never refunds, cancels or changes an order. A Shopware order he never touches, since Deskwoot only reads your shop. Either way he hands the request to your team and never tells the customer it's done.Product advice
Fit, material, ingredients: Fynn answers only from your product pages. If the answer isn't there, he says so and hands over instead of guessing.
Your channels
Every message lands in one inbox, and Fynn answers on each channel you connect.
Email
Forward your address to Deskwoot on any plan, and customers keep writing to it. From the Startup plan, connect your mailbox and reply from your own address.
Website chat
A small code on your website, with guides for WordPress and Shopify. No website? Share your chat's own link, for example in your email signature.
WhatsApp
Works through the WhatsApp Business Platform, not the free WhatsApp Business app. Meta bills its fees to you directly, with no markup from us. Fynn answers voice messages too.
Shopify
The customer's orders show next to the conversation. Fynn shares an order's status once the customer sends the order number and postal code. Your first store costs nothing extra on any plan.
WooCommerce
The customer's orders show next to the conversation, older ones included. Fynn finds an order by order number and postal code, also one placed before you connected.
Shopware
Orders with payment, delivery and tracking show next to the conversation, and Fynn finds one by order number and postal code. Deskwoot only reads your shop. Connecting it works on every plan, and Fynn's answers come with every paid plan.
Up and running in a few steps
Deskwoot walks you through the setup step by step, with the questions and channels of your industry.
1. Fynn reads your website
Fynn reads the public pages of your website and writes a short summary of your business. You check it and choose how Fynn sounds.2. Check the answers
You go through the typical questions of your industry and fill the gaps your website leaves open.3. Try Fynn out
You ask Fynn the questions your customers ask and see how it answers before anyone else does.4. Connect your store
You connect Shopify, WooCommerce or Shopware, so Fynn can tell customers where their order is.5. Connect your email
Customers keep writing to the address they know, and every email lands in your inbox.6. Chat on your website
You add a small code to your website once, or share your chat link if you have no website.7. Invite your team
You invite the people who answer customers with you. Each person sets up their own login.
What it costs
Try everything free for 7 days, no credit card. One extra customer a month pays for it. After the trial, Fynn comes with the Startup plan at $3.20 per agent per month, billed annually. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually.
Not ready yet? The free Hacker plan stays open to you, without Fynn.
Data protection
The app and its database run in EU data centers (Netherlands). You sign the data processing agreement under Art. 28 GDPR right in the dashboard. For Fynn's answers, conversations go to our AI provider Anthropic, which does not train its models on them. AssemblyAI transcribes WhatsApp and Telegram voice messages on its EU servers and does not train on them either. Some providers process data outside the EEA, for example to send email and push notifications. The DPA lists each one with its region.
Common questions
As respostas curtas estão aqui. Para qualquer outra coisa, pergunte ao Fynn abaixo.
Can you add an AI chatbot to Shopify, WooCommerce or Shopware?
Yes. You connect Shopify, WooCommerce or Shopware step by step in the setup. Your team then sees orders next to the chat. Fynn tells customers where their order is once they give the order number and postal code.
Which chatbot is best for Shopify?
One that answers from your real order data and makes nothing up. Fynn reads status and tracking from Shopify and hands over to your team when he can't help. The Shopify integration is on every plan, and your first store costs nothing extra.
Can AI answer questions about sizes, shipping and returns?
Yes, from your own pages. Fynn gives size advice, shipping costs and return periods exactly as your pages state them. If an answer isn't there, he says so and hands over.
Can Fynn refund or cancel orders?
Yes, in Shopify and WooCommerce, if you allow it. You switch on each action and set limits, such as a maximum amount. Fynn then acts only for verified customers, after they confirm in writing. Deskwoot only reads Shopware orders, so Fynn hands those requests to your team.
Does Fynn answer Instagram and Facebook DMs?
Not yet, but soon. Instagram and Facebook Messenger DMs are next on our roadmap and will land in the same inbox. Today Fynn answers on your website chat, by email, on WhatsApp and 5 more channels.
What if a customer sends a photo of a damaged parcel?
Your team sees the photo right in the conversation. Letting Fynn read photos himself, if you allow it, is on our roadmap.
Can Fynn answer phone calls?
Not yet: phone calls with a voice AI are planned. Today Fynn answers written messages on every Deskwoot channel, plus voice messages on WhatsApp and Telegram.
How much does it cost?
From $3.20 per agent per month, billed annually, on the Startup plan, with your first Shopify store included. It covers 50 AI conversations a month for the workspace, then $0.07 each from a prepaid balance. Connecting Shopware costs nothing extra. Try it free for 7 days, no credit card needed.
Other industries
All industriesFurther reading
Shopify customer support: the setup guide
Orders, returns and tracking in one inbox.
A Shopify AI assistant for orders and refunds
How an AI assistant answers order, refund and shipping questions.
The complete guide to AI customer support
What an AI assistant can take over in customer service, and where people stay.
