Fynn books, moves and cancels appointments in Square Appointments
Connect Square Appointments with your Square sign in, and Fynn offers the free times of your Square online booking in every conversation. After the client's yes, he books, moves and cancels appointments right in Square, and your team sees each client's next appointments next to the chat.
Overview
Clients of salons, barbers, spas and studios write on every channel: WhatsApp, the website chat, email. Many want an appointment, a later time or to cancel. With Square Appointments connected, Fynn answers with real times from your Square online booking, up to 3 at once with the time zone of the location, and books the one the client picks.
Square stays in charge. Your Square settings decide the hours, the services, the notice and how far ahead clients can book, and Fynn offers only what your online booking offers. In Deskwoot you pick the team members and services Fynn offers. Services with a cancellation fee, services that are not bookable online and services at the client's place stay in Square.
Before he books, Fynn repeats the service, the team member, the time and the name, adds your cancellation policy and asks "Is that right?". On his own he books only for a client your team linked or whose email address or WhatsApp number Deskwoot verified. Everything else waits for your team, and bookings by SMS always wait. If you accept each request in Square yourself, the client hears your answer in the chat.
Next to the conversation, your team sees the linked client with up to 5 upcoming and 3 earlier appointments, and can link a client or create a new one. On Square Appointments Free, Fynn changes only the bookings he made. On Plus or Premium he also changes bookings made in Square, and your team can cancel them from Deskwoot. Changes made in Square show up in the conversation too: Square reports them, and Deskwoot checks every 5 minutes.
Square Appointments connects for Square accounts based in the US, Canada, the UK or Australia, one Square account per workspace. You sign in with Square, so Deskwoot never sees your Square password, and it never copies your client list or reads payments or cards. Connecting works on every plan, the Free plan included, and Fynn books on every paid plan and in the 7 day trial. The integration is in beta.
What you get with the Square Appointments integration
Your online booking times in the chat
Fynn offers the free times of your Square online booking, up to 3 at once, in the time zone of each location, on every channel.
Booked, moved and cancelled in Square
After the client's yes, the appointment is booked, moved or cancelled right in Square. If you accept each request in Square, Fynn's booking waits there as a request.
The right client
Fynn books on his own only for a client your team linked or a verified email address or WhatsApp number. Otherwise your team picks the client on the card.
Clients next to the conversation
The linked client's upcoming and earlier appointments, Create client for someone new and, on Plus or Premium, Cancel.
Getting started
Connect Square Appointments in 4 steps.
- In Square, set up Square Appointments and turn on online booking for the services and team members Fynn may offer.
- In Deskwoot, open Settings → Integrations and click the Square Appointments card under Bookings and appointments.
- Click Connect Square Appointments, sign in with Square and allow Deskwoot the access it asks for.
- Pick the team members and services Fynn offers and click Save. Then turn on Fynn offers free times and click Save booking rules.
