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ProductPublished April 24, 2026

Deskwoot for iPhone is now live on the App Store

Today we shipped the Deskwoot customer support app for iPhone. Your unified inbox, AI Co-Pilot, and every conversation, wherever you are.

Deskwoot Team

2 min read
Deskwoot for iPhone is now live on the App Store
Photo: Marielle Ursua / Unsplash
Contents
  1. What the app does
  2. Why this matters
  3. Download
  4. What changed since launch

Today we released the Deskwoot customer support app for iPhone on the Apple App Store. Every Deskwoot plan, free and paid, includes it at no extra cost.

What the app does

The iOS app is a proper Deskwoot experience in your pocket, not a stripped-down viewer. Everything your agents do in the inbox of the web dashboard, they can do on the phone:

  • Unified inbox across live chat, email, WhatsApp, Telegram, and every channel you have connected
  • Reply to conversations, assign them, label them, mark resolved, snooze
  • AI Co-Pilot draft replies, summaries, and translations (Business plan and up), one tap away
  • Contact profiles with the full cross-channel conversation history
  • Private notes and @mentions for your team
  • Push alerts the moment a visitor wants to chat, a message arrives, or the AI bot hands a conversation back
  • Available in English, German, Portuguese (Brazil), and Hindi with automatic device language detection

Why this matters

Customer support does not run on a 9 to 5 schedule. The best teams we see already answer from their phone during commutes, after hours, weekends. Until today they were doing it through the web app on a browser, which is clumsy on a small screen. Now it is a real native app: fast, notification-first, built for one-handed use.

Especially for teams using WhatsApp, this closes a gap. WhatsApp happens in everyone's pocket. Your support tool should be there too.

Download

Download Deskwoot on the App Store

Sign in with your existing Deskwoot account. That's it. Everything picks up where the web dashboard leaves off.

What changed since launch

Since launch, you can switch between several Deskwoot logins in the app. There is no workspace picker inside one login, and there is no Android app at the moment.

If you hit any rough edges in the iOS app, email hello@deskwoot.com. We reply personally.

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Also available in:DeutschPortuguêsहिन्दी

Frequently asked questions

The short answers are here. For anything else, ask Fynn below.

Is the Deskwoot iOS app free?

Yes. The Deskwoot iOS app is free on every plan, including the free tier. There is no upcharge for mobile access. Agents use the same login as the web dashboard and see the same conversations, contacts, and reports.

What can I do in the Deskwoot iOS app?

The iOS app is a full Deskwoot experience, not a viewer. You reply to conversations across every connected channel, send attachments, add private notes, change status and assignee, view reports (when your plan and role include them), and receive push notifications for new conversations and mentions. Inbox work you do on the web works on the phone; inboxes, agents, and roles are edited in the web dashboard.

Does the Deskwoot iOS app support push notifications?

Yes. Push notifications fire for new conversations on inboxes you are assigned to, for messages on conversations assigned to you, and for @mentions in private notes. You choose which events trigger pushes in the app under More > Push Notifications, and quiet hours respect your phone's Do Not Disturb schedule.

Which iOS versions are supported by the Deskwoot app?

The Deskwoot iOS app requires iOS 15.1 or later. It ships in 4 languages (English, German, Brazilian Portuguese, Hindi) and uses native iOS features for push notifications and Face ID or Touch ID to unlock the app.

Is there an Android version of the Deskwoot app?

There is no Android app at the moment. Android users can work in the Deskwoot web dashboard in their mobile browser; push notifications need the native iOS app.

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