Deskwoot for iPhone is now live on the App Store
Jan Dreher.April 24, 2026Today we released the Deskwoot customer support app for iPhone on the Apple App Store. Every Deskwoot plan, free and paid, includes it at no extra cost.
What the app does
The iOS app is a proper Deskwoot experience in your pocket, not a stripped-down viewer. Everything your agents do on the web dashboard, they can do on the phone:
- Unified inbox across live chat, email, WhatsApp, Telegram, and every channel you have connected
- Reply to conversations, assign them, label them, mark resolved, snooze
- AI Co-Pilot draft replies, summaries, and translations, one tap away
- Contact profiles with the full cross-channel conversation history
- Private notes and @mentions for your team
- Push alerts the moment a visitor wants to chat, a message arrives, or the AI bot hands a conversation back
- Available in English, German, Portuguese (Brazil), and Hindi with automatic device language detection
Why this matters
Customer support does not run on a 9 to 5 schedule. The best teams we see already answer from their phone during commutes, after hours, weekends. Until today they were doing it through the web app on a browser, which is clumsy on a small screen. Now it is a real native app: fast, notification-first, built for one-handed use.
Especially for teams using WhatsApp, this closes a gap. WhatsApp happens in everyone's pocket. Your support tool should be there too.
Download
Download Deskwoot on the App Store
Sign in with your existing Deskwoot account. That's it. Everything picks up where the web dashboard leaves off.
What is next
Multi-account support (switching between multiple Deskwoot workspaces inside the app) is the next feature we are working on. Android is also on the roadmap.
If you hit any rough edges in the iOS app, email hello@deskwoot.com. We reply personally.